Frequently Asked Questions
What is the warranty policy on SKLZ products?
We offer a 30-day money back guarantee and a 1-year warranty on all products. Please visit our Warranty page for the details.
What is SKLZ shipping policy?
It’s important to us to provide the best shipping experience, so we ship Australia wide. As we use local couriers we do not ship to P.O boxes.
Do you ship internationally?
We do not ship internationally. Please visit our International Distributors page to learn more.
Will I receive tracking once my order is processed?
Yes. You will receive an email with tracking once your order has shipped.
What is the average shipping time?
We endeavour to dispatch orders from our Melbourne warehouse within 2 working days of order placement. Estimated delivery times for Melbourne, Sydney and Brisbane is 1-4 working days. For other states, delivery times may be longer. Due to current delivery conditions, delays may be expected.
Can you replace a corner joint on the Quickster Goals?
No. Unfortunately, we cannot replace corner joints. If the product is still under warranty, please email our Consumer Care team at firstname.lastname@example.org with images and a copy of your receipt.
Can you dunk on the Pro Mini Hoops?
No. The Pro Mini Hoops are not designed to withhold dunking. While our backboards are shatterproof, if someone dunks on the rim, it will cause a break just above the rim itself.
Can we purchase the Pro Mini Hoop XL balls?
We do not carry replacement Pro Mini Hoop XL balls for purchase, however, the Pro Mini Hoop balls are available and only .5 inches smaller than the XL.
Do you carry other color options for the D-Man?
Yes. The D-Man product is sold in 3 colors including Red, Blue, and Orange.
Are there different sizing options available for the Quickster Soccer Goal?
Yes. The goal comes in 6 x 4, 8 x 5, and 12 x 6.
Does the Smart Glove only come as a left glove?
Yes. The Smart Glove is available as a left glove only. As of right now, there is no option to order a right. This is a product that is designed to force your left wrist to have the proper release during a golf swing.