Frequently Asked Questions
What is the warranty policy on SKLZ products?
We offer a 30-day money back guarantee and a 1-year warranty on all products. Please visit our Warranty page for the details.
What is SKLZ shipping policy?
Its important to us to provide the best shipping experience, so we are now shipping everywhere in the 48 Contiguous States only. We are unable to ship to Alaska, Hawaii, Puerto Rico, and the other US territories. No international orders are accepted from our US website.
Do you ship internationally?
We do not ship internationally. Please visit our International Distributors page to learn more.
Will I receive tracking once my order is processed?
Yes. You will receive an email with tracking once your order has shipped.
What is the average shipping time?
We allow our warehouse up to three days to process the order and transit times are based on your distance from our warehouse in Durham, NC. Orders typically arrive within 5-10 business days.
Can we get a replacement bag for our product?
We do not carry replacement bags at this time.
Can you replace a corner joint on the Quickster Goals?
No. Unfortunately, we cannot replace corner joints. If the product is still under warranty, please email our Consumer Care team at email@example.com with images and a copy of your receipt.
Can you dunk on the Pro Mini Hoops?
No. The Pro Mini Hoops are not designed to withhold dunking. While our backboards are shatterproof, if someone dunks on the rim, it will cause a break just above the rim itself.
Can we purchase the Pro Mini Hoop XL balls?
We do not carry replacement Pro Mini Hoop XL balls for purchase, however, the Pro Mini Hoop balls are available and only .5 inches smaller than the XL.
Do you carry other color options for the D-Man?
The D-Man product was previously sold in 3 colors including Red, Blue, and Orange. The Orange colorway is the only style available in stock at this time.
Are there different sizing options available for the Quickster Soccer Goal?
Yes. The goal comes in 6 x 4, 8 x 5, and 12 x 6.
Does the Lightning Bolt Pro need to be plugged in to use?
The Lightning Bolt Pro can function plugged in to an outlet via an AC adapter or through 6 C batteries. Please note that the batteries are not included.
Does the Smart Glove only come as a left glove?
Yes. The Smart Glove is available as a left glove only. As of right now, there is no option to order a right. This is a product that is designed to force your left wrist to have the proper release during a golf swing.